customer
Bret Taylor - The Agent Era
My guest today is Bret Taylor. His resume is absurd. He built google maps--famously rewriting the whole thing in a weekend. He was the CTO of Facebook in critic…
Jesse Zhang - Building Decagon
My guest today is Jesse Zhang. Jesse is the co-founder and CEO of Decagon, one of the fastest-growing AI customer service companies. Decagon provides a centrali…
Product Market Fit Should Be Emotional
Many ecommerce companies face the same two problems: the cost of keeping inventory, and the money they have to swallow when a customer returns an item. Shan-Lyn…
JetBlue Airways: David Neeleman
In the mid-90s, David Neeleman wanted to launch a new airline. He had already co-created a regional airline out of Salt Lake City that was acquired by Southwest…
